---
title: "PosPrinterDriver contact and support"
description: "Contact PosPrinterDriver support and learn what information to include when reporting a problem."
canonical: "https://www.posprinterdriver.com/en-contact"
date_modified: "2026-09-14"
language: "en"
---

# Describe the symptom and the details needed to reproduce it.

Before contacting us, run the built-in test and record your configuration. This makes diagnosis much faster.

## Support channels

### Email

administracion@tpv.net

[Open guide](mailto:administracion@tpv.net)

### Phone

+34 915 479 640

[Open guide](tel:+34915479640)

### Address

Calle Luisa Fernanda, 21, 3º, 28008 Madrid, Spain

## Prepare your enquiry

### Identify the equipment

Exact printer model, manufacturer and connection type.

### Describe the environment

Device model, Android version and PosPrinterDriver version.

### Describe the result

What you expected, what happened and whether the built-in test prints.

### Attach safe evidence

A ticket photo or error screenshot with personal data and linkcodes hidden.

### Explain how to reproduce it

List the steps and say whether the failure always occurs or is intermittent.

## Do not send credentials

> Do not include your full linkcode, passwords, payment details or tickets containing personal information. If support needs an identifier, they will explain how to share it.