Describe the symptom and the details needed to reproduce it.

Support channels

Prepare your enquiry

1. 01

   Identify the equipment

   Exact printer model, manufacturer and connection type.

2. 02

   Describe the environment

   Device model, Android version and PosPrinterDriver version.

3. 03

   Describe the result

   What you expected, what happened and whether the built-in test prints.

4. 04

   Attach safe evidence

   A ticket photo or error screenshot with personal data and linkcodes hidden.

5. 05

   Explain how to reproduce it

   List the steps and say whether the failure always occurs or is intermittent.